Why was my Indonesia eVisa rejected? The most common reasons include incomplete documents, wrong visa type selection, poor-quality photos, and insufficient proof of funds below the USD 2,000 minimum. Indonesia has no formal online appeals process, so most applicants reapply with corrected documents and pay the non-refundable fee again.
UK passport holders can enter Indonesia visa-free up to 30 days for tourism (single entry). An eVisa is required only for stays up to 60 days (B1) or non-tourist purposes. Verify requirements at evisa.imigrasi.go.id before reapplying.
Last verified: 8 September 2026. Indonesia’s entry rules change frequently; this guide is re-checked against evisa.imigrasi.go.id monthly. Confirm current fees and photo requirements on the official portal before applying.
Common Reasons Your Indonesia eVisa Application Was Rejected
Indonesia eVisa applications are most frequently rejected for incomplete documents, wrong visa code, non-compliant photos, or insufficient bank funds below USD 2,000.
- Incomplete or incorrect documents – passport with less than 6 months validity from date of entry, missing biodata pages, or absent return ticket confirmation.
- Wrong visa type selected – choosing a 30-day Visa on Arrival when a 60-day B1 Visitor Visa is required, or confusing tourist (B1) with business (C2) codes.
- Poor-quality photos – file size exceeding 200 KB, wrong background colour, or face coverage outside the 70-80% range. Accepted formats: JPG, JPEG, PNG only.
- Inconsistent information – mismatched names between the application form and passport, or vague itinerary details.
- Insufficient financial proof – uploading a screenshot instead of an official bank statement PDF, or balance below the USD 2,000 minimum required for the 60-day Indonesia eVisa. Joint account statements must be addressed to the applicant’s name.
- Unclear purpose of stay – no supporting accommodation bookings or concrete travel plans.
- Previous immigration violations – overstay records or placement on the Daftar Tangkal immigration blacklist.
- Payment errors – card declined or fee deducted without finalising the application. Accepted cards: Mastercard, Visa, JCB only.
How to Check Your Indonesia eVisa Rejection Status
Check rejection status in the eVisa dashboard at evisa.imigrasi.go.id – the portal rarely sends emails. For a broader overview of tracking options, see our guide on how to track your Indonesia eVisa application status.
Visit evisa.imigrasi.go.id
Log in with your original credentials.
Navigate to “Application”
Go to the “Application” menu inside the portal.
Locate your reference number
Find it in the list of submitted applications.
Check the status field
“Verification Pending” means processing; “Rejected” means denied.
No automated email is sent. If the dashboard shows “Rejected” with no explanation, contact the Indonesian Embassy in London (38 Grosvenor Square, W1K 2BQ) or the Directorate General of Immigration for clarification on your Indonesia eVisa rejection.
Can You Appeal a Denied Indonesia eVisa Application?
Indonesia offers no formal online appeals process for a denied Indonesia eVisa; the fastest remedy is reapplication with corrected documents, while a Keberatan legal complaint remains a slower alternative.
No dedicated appeals portal exists; after refusal, submit a brand-new application with corrected documents and pay the non-refundable fee again. A legal alternative exists through a Keberatan complaint under Indonesian Administrative Law No. 30 of 2014. This formal objection is filed with the Ministry of Law and Human Rights and typically takes 30 to 60 days to process. Reapplying is therefore the fastest practical route for UK tourists facing an Indonesia eVisa rejection.
Under Article 106 of Minister of Law and Human Rights Regulation No. 44 of 2015, Immigration Officers at the port of entry may deny entry to any foreigner providing incorrect, fraudulent, or falsified information. A granted Indonesia eVisa does not guarantee entry; the final decision rests with the Immigration Officer.
Step-by-Step Guide to a Successful Indonesia eVisa Reapplication
Log into evisa.imigrasi.go.id
Check the rejection note in your dashboard.
Gather required documents
Clear passport biodata page, compliant photo, and official bank statement PDF.
Submit a brand-new application
You cannot edit the previously rejected one. Follow our step-by-step application process to avoid repeating mistakes.
Pay the non-refundable fee again
IDR 500,000 for 30-day e-VOA or IDR 1,500,000 for 60-day Visitor Visa. Add IDR 230,000 if using VFS Global. See the full Indonesia eVisa fee breakdown for current rates.
Monitor the status
Check for “Verification Pending” updates.
Download the approved eVisa
Access it via the portal link, email, or “Application” menu.
Do’s and Don’ts checklist:
- Double-check every field against the passport exactly (name spelling, DOB, passport number).
- Use the correct visa category: B1 for tourism/60 days, C2 for business.
- Upload clear colour scans in JPG, JPEG, PNG (max 200 KB per file).
- Prepare a cover letter explaining previous rejection and corrective actions taken.
- Apply at least 2-3 weeks before travel to allow for processing variability.
- Use the same passport for entry that you used in the application.
- Do not submit a screenshot of your bank balance – use an official PDF bank statement.
Before you click Submit again, run this 30-second self-audit: (1) photo max 200 KB, white background, face at 70-80%; (2) passport valid 6+ months from entry; (3) bank statement is an official PDF dated within 3 months, balance at least USD 2,000; (4) return flight booking confirmed; (5) accommodation booking in your name; (6) visa code matches purpose for your Indonesia eVisa.
Indonesia eVisa Photo and Document Specifications to Prevent Rejection
Indonesia eVisa passport photos require a white background, file size under 200 KB in JPG/JPEG/PNG format, and bank statements must be official PDFs showing a minimum USD 2,000 balance for 60-day visas. For detailed guidance on accepted file types and size limits, see our document upload format guide.
| Document | Requirement | Common Mistake |
|---|---|---|
| Passport photo | White background, face coverage 70-80%, JPG/JPEG/PNG, max 200 KB | Blurry selfie; wrong background colour; file exceeds 200 KB |
| Passport biodata page | Full colour scan, all text legible, no cropping, JPG/JPEG/PNG, max 200 KB | Cropped scan cutting off MRZ code; black-and-white photocopy |
| Bank statement (60-day visa) | Official PDF, dated within 3 months, min USD 2,000 (~£1,580), applicant’s name visible | Screenshot of balance; statement in someone else’s name; below threshold |
| Return / onward ticket | Confirmed booking showing departure from Indonesia within visa validity | Vague itinerary without confirmed booking; one-way ticket only |
| Accommodation proof | Hotel reservation or host invitation letter | No accommodation listed; vague “will find hotel on arrival” |
For GBP bank accounts, the USD 2,000 threshold is assessed on the closing balance date (~£1,580 as a safe minimum buffer). The 30-day e-VOA requires no proof of funds and is extendable once for 30 days. The All Indonesia Platform (allindonesia.imigrasi.go.id), effective October 2025, allows Indonesia eVisa submission up to 3 days prior to arrival.
Contacting the Indonesian Embassy in London – When to Escalate
The Indonesian Embassy can provide Indonesia eVisa rejection clarification and blacklist status guidance when the online system gives no explanation.
Embassy of the Republic of Indonesia38 Grosvenor Square, London W1K 2BQ
Contact the Embassy when: the online system provides no rejection reason, you suspect blacklist status, or you face an urgent travel deadline. Email responses typically take 5-10 business days; in-person visits require an appointment. Bring your valid passport, screenshot of rejection status, cover letter, and all supporting documents. The Embassy assists with queries but does not override Directorate General of Immigration decisions regarding your Indonesia eVisa.
Sample email template: Subject: “Indonesia eVisa Rejection Inquiry – Application Reference [NUMBER]”. Body: (1) application reference number, (2) date of rejection, (3) request for specific rejection reason, (4) list of corrective actions taken, (5) attached supporting documents.
Frequently Asked Questions about Indonesia eVisa Rejection
Is there an appeals process for Indonesia eVisa rejection?
No formal online appeal exists within the eVisa system. Reapplication with corrected documents is the standard route. A formal Keberatan legal complaint under Administrative Law No. 30 of 2014 is possible but slow, taking an estimated 30 to 60 days.
Will I get a refund if my Indonesia eVisa is rejected?
No, all fees are non-refundable regardless of the outcome. The fee covers application processing, not visa issuance. For payment gateway errors, contact your bank to initiate a chargeback and reach out to VFS Global at [email protected].
How long does reapplication take after an Indonesia eVisa rejection?
The 1-5 business day range reflects reader-reported outcomes, not an official commitment. The Directorate General of Immigration publishes no public processing-time SLA. Some cases were approved within 2 minutes, while others took up to 5 days. There is no mandatory waiting period before reapplying. Apply at least 7-10 working days before departure.
Do UK passport holders need an eVisa to visit Indonesia?
UK citizens can enter Indonesia visa-free for up to 30 days for tourism on a single entry. An eVisa, specifically the 60-day B1 visa, is needed only for stays longer than 30 days or for non-tourist purposes. The 30-day e-VOA is extendable once for 30 days. e-Passport holders can use e-gates at Indonesian airports.
What documents do I need to reapply after rejection?
You need a valid passport with at least 6 months validity and 1 blank page, a digital photo with a white background under 200 KB, a return flight booking, an official PDF bank statement showing a minimum of USD 2,000 for the 60-day visa, and accommodation proof.
Will an Indonesia eVisa rejection affect my future UK or Schengen visa applications?
Indonesia does not share eVisa rejection data with UKVI, Schengen, or US immigration systems. However, if a future visa application explicitly asks whether you have been refused a visa anywhere, you must answer honestly.
Can I check if I’m on Indonesia’s immigration blacklist before reapplying?
There is no public online checker for the Daftar Tangkal blacklist. You must contact the Directorate General of Immigration via email or visit the Indonesian Embassy in London at 38 Grosvenor Square with your passport for a status inquiry.
What types of return tickets are accepted as proof?
Confirmed flight, ferry, or bus tickets showing departure from Indonesia within your visa validity are generally accepted. A fully refundable airline ticket is the safest option if your travel plans are not yet finalised.
Fee reference (sourced from evisa.imigrasi.go.id, 8 September 2026): 30-day e-VOA: IDR 500,000 (~£24); 60-day B1 Visitor Visa: IDR 1,500,000 (~£72); VFS Global service fee: IDR 230,000; bank statement minimum for B1: USD 2,000; photo file size: max 200 KB. All fees are non-refundable.
