Last reviewed: September 2026. Fees and procedures verified against the Directorate General of Immigration (evisa.imigrasi.go.id), the official eVisa platform.
The Indonesia eVisa arrival process follows six steps: deplane, reach immigration, present your passport and printed eVisa, have the QR code scanned with biometrics captured, collect your entry stamp, then proceed through baggage reclaim and customs. The entire procedure takes 20 to 60 minutes depending on queue length at Jakarta CGK, Bali DPS, and other major Indonesian airports. Print your eVisa before departure: airport Wi-Fi at CGK and DPS is slow and unreliable before you reach the immigration counter.
What You Need Before You Land
The Indonesia eVisa arrival process requires a printed A4 eVisa, a passport valid for at least 6 months from the date of arrival, and the All Indonesia Arrival Card QR completed within 72 hours before landing.
- Printed eVisa (A4) plus screenshot backup. The e-VoA (B1) is delivered via email link to your registered address. Officers prefer printouts over phone screens due to glare.
- Passport valid at least 6 months from arrival. Shorter validity means denied entry. Carry your return or onward flight ticket copy as well.
- All Indonesia Arrival Card completed online within 72 hours before arrival. This generates a separate QR code distinct from your eVisa QR. Mandatory for all travellers, individual or group.
- e-Customs declaration recommended online before landing.
- Wi-Fi warning: CGK and DPS airport Wi-Fi averaged approximately 2 Mbps in Ookla Speedtest results (December 2025). Do not rely on cloud-stored documents after landing.
| Fee | Amount | When Paid | Notes |
|---|---|---|---|
| e-VoA (B1) government fee | IDR 500,000 (≈ £28) | During online application | Standard statutory rate via evisa.imigrasi.go.id |
| VFS Global service fee | IDR 230,000 (≈ £12) | Only if using VFS platform | Optional; total via VFS = IDR 730,000 |
| Bali Tourist Tax | IDR 150,000 (≈ £7) | Before arrival via Love Bali portal | All international visitors to Bali; keep receipt. Beware scam websites with inflated prices and recurring fee traps. |
The e-VoA (B1) grants a 30-day single-entry stay for tourism, family visits, or transit; work is not permitted. A visa extension from 30 to 60 days is available for IDR 500,000 (≈ £28). The B211A (C-Type Visit Visa, 60 days) covers nationalities not on the VoA list or stays exceeding 60 days; it cannot be purchased at the airport.
Step-by-Step: What Happens After You Land
Immigration comes before baggage reclaim. The Indonesia eVisa arrival process runs through six sequential steps, taking 20 to 60 minutes total from deplaning to airport exit.
Deplane and follow signs
Follow signs marked “Immigration” or “Visa on Arrival” toward the immigration hall.
Choose the e-gate or manual counter
Choose the e-gate if you hold a biometric e-passport and are aged 14 or older; otherwise join the manual counter queue.
Present your documents
Present your passport and printed eVisa at the counter with your boarding pass if requested.
Officer scans QR code and captures biometrics
The officer scans the QR code, asks your purpose and length of stay, and captures fingerprints and a photo for first-time visitors.
Receive your entry stamp
Receive your entry stamp showing a 30-day permitted stay; verify the date before walking away.
Proceed through baggage reclaim and customs
Proceed through baggage reclaim, then customs, to the arrivals hall exit.
Many first-time travellers do not expect immigration clearance to come before baggage collection at all major Indonesian airports.
QR Code Scanning at Indonesian Immigration
The Indonesia eVisa arrival process involves two separate QR codes scanned at different checkpoints by different agencies.
| QR Code | Checkpoint | What It Contains | Where to Fill In |
|---|---|---|---|
| eVisa QR | Immigration counter (passport control) | Visa number, validity, nationality | Generated during eVisa application |
| e-Customs QR | Customs exit (after baggage reclaim) | Arrival Card data, customs declaration | All Indonesia Arrival Card, within 72h before arrival |
Hand your passport and printed eVisa to the officer; paper is strongly preferred because phone screen glare slows the scanner. The officer scans the eVisa QR, asks your purpose of visit, length of stay, and return flight date, then captures your fingerprints and photo if you are a first-time visitor. You receive an entry stamp; verify the date before leaving. If the QR code will not scan, the officer can manually enter your visa number as a fallback. Have your eVisa confirmation email accessible.
Immigration Counter & e-Gates
At the immigration counter during the Indonesia eVisa arrival process, the officer scans the eVisa QR, collects fingerprints and a photo from first-time visitors, and stamps the passport with a 30-day entry.
Hand over your passport, printed eVisa, and boarding pass if requested. The officer scans the QR code and asks your purpose of visit, accommodation details, length of stay, and return flight date. Keep answers short and consistent with your eVisa application. Biometric capture (both hands) and a photo are mandatory at manned counters for first-time eVisa visitors; returning visitors with prior biometrics on file may skip the photo. Check your entry stamp shows the correct date and 30-day permitted stay before walking away.
e-gates are available at Jakarta CGK and Bali DPS only. Eligibility requires a biometric e-passport with an embedded chip and age 14 or older; minors must join the manual queue. If the e-gate chip read or facial scan fails, you are redirected to the manned counter with no automated retry. This is a chip-read issue, not a visa problem.
Wait times at the counter typically range from 5 to 45 minutes. Bali DPS tends to have longer queues during peak season (July to August, December to January). Early morning arrivals before 8 AM typically have the shortest waits.
Common Airport Issues & How to Fix Them
Common airport issues during the Indonesia eVisa arrival process include QR scan failures, name typos, and e-gate rejections, each with a straightforward fix.
QR Code Won’t Scan
If your QR code won’t scan, the immigration officer can manually enter your visa number from the document. Keep your eVisa confirmation email accessible and ensure the printout is legible.
Name Mismatch or Typo on eVisa
If your eVisa contains a name typo, it cannot be used. The fastest fix is purchasing a fresh Visa on Arrival at the counter for IDR 500,000 (≈ £28). Alternatively, approach an immigration supervisor or contact the Directorate General of Immigration via their virtual assistant, Mido, available at evisa.imigrasi.go.id.
E-Gate Rejection
If the e-gate rejects your e-passport, rejoin the manual queue. This is a chip-read issue, not a visa problem.
Overstay Penalty
Overstaying your permitted stay incurs IDR 1,000,000 (≈ £52) per day, paid at exit immigration. In extreme cases, travellers face detention.
Porter and Taxi Scams
Unofficial porters in the arrivals hall may demand IDR 50,000 to 100,000 or more. Standard porter service is free. Use Blue Bird taxi counters and ignore aggressive touts.
FAQ: Indonesia eVisa Arrival Process
How long does the Indonesia eVisa immigration process take at the airport?
Immigration counter wait: 5 to 45 minutes. Early morning (before 8 AM) at DPS and CGK has shortest waits. Total deplaning to exit: 20 to 60 minutes.
Can I use my phone to show the eVisa QR code at Indonesian immigration?
Officially yes, but during the Indonesia eVisa arrival process, officers strongly prefer a printed A4 copy. Phone screen glare makes QR code scanning difficult. Print your eVisa before departure.
What documents do I need at Indonesian immigration with an eVisa?
Passport valid for at least 6 months from arrival, printed eVisa (or digital copy), boarding pass, and completed All Indonesia Arrival Card (QR code generated within 72 hours before arrival).
What happens if my eVisa QR code won’t scan at the airport?
If your QR code fails during the Indonesia eVisa arrival process, the officer can manually enter your visa number as a fallback. Have your eVisa confirmation email ready and a clear printout.
Is the eVisa the same as the Indonesia Visa on Arrival?
The eVisa (e-VoA, B1) is the online version of the Visa on Arrival. During the Indonesia eVisa arrival process, it grants the same 30-day single-entry stay, same IDR 500,000 fee, but is applied for before travel.
Can I use the e-gate at Indonesian airports with an eVisa?
Only with a biometric e-passport and age 14 or older. e-gates are available at Jakarta CGK and Bali DPS. Non-biometric passport holders and minors must use the manual immigration counter.
What is the overstay penalty for the Indonesia eVisa?
The overstay penalty during the Indonesia eVisa arrival process and exit is IDR 1,000,000 (≈ £52) per day beyond your permitted stay. Non-negotiable, paid at exit immigration. Extreme cases may result in detention.
Do I need to pay the Bali Tourist Tax separately from the eVisa fee?
Yes. The Bali Tourist Tax is IDR 150,000 (≈ £7) for all international visitors arriving in Bali, paid online via the Love Bali portal before your trip. The eVisa fee of IDR 500,000 does not cover this separate levy.
